- No.12, Road P03, Peng Huoth The Star Platinium, Phnom Penh, Cambodia
- info@nvcombotravel.com
- Hotline: 068.73.79.79 - 068.57.79.79
ក្រុមហ៊ុន NV CAMBO TRAVEL CO., LTD
ម៉ាកគុណភាព
Warranty Policy
TERMS & CONDITIONS
This website is operated by NGOC VIET CAMBO TRAVEL COMPANY LIMITED. Please read these Terms & Conditions carefully before using or registering on this website. You must fully agree to these terms and conditions if you wish to use the website. If you do not agree to any part of these terms and conditions, you may not use this website in any way.
Note that this website is built to provide global access to users.
The information and prices on this website are applicable to users globally.
We reserve the right to refuse access to this website at any time without prior notice.
GOVERNING LAW
Access to this website is conditioned on your agreement that all information on the website and all matters arising between you and us will be governed by the laws of Vietnam and that all Disputes arising between you and us will be based on the jurisdiction of the Vietnamese courts.
OBLIGATIONS OF SITE USERS
When using this website, please agree that:
1. You accept financial responsibility for all transactions made under your name and account.
2. To have legal capacity, you must be 18 years of age or older.
3. You warrant that any information you provide about yourself and about anyone else is completely accurate.
4. Do not use this website to make false or fraudulent registrations.
5. Any distribution of threatening, defamatory, obscene, political or racist material or any other illegal or provocative material through this website is strictly prohibited.
6. You may not modify, copy, transmit, distribute, sell, broadcast, or license this website and any part of its contents in any way except insofar as you information from this website for your personal and non-commercial use.
2. To have legal capacity, you must be 18 years of age or older.
3. You warrant that any information you provide about yourself and about anyone else is completely accurate.
4. Do not use this website to make false or fraudulent registrations.
5. Any distribution of threatening, defamatory, obscene, political or racist material or any other illegal or provocative material through this website is strictly prohibited.
6. You may not modify, copy, transmit, distribute, sell, broadcast, or license this website and any part of its contents in any way except insofar as you information from this website for your personal and non-commercial use.
REGISTRATION CONDITIONS
When registering through our website, please enter into a direct contractual (legally binding) relationship with us. The booking conditions include limitations and exclusions of liability, and cancellation and change fees are payable if the booking is canceled or changed after it has been confirmed. We recommend that you carefully read the applicable registration conditions when making your registration. The booking conditions include limitations and exclusions of liability, and cancellation and change fees are payable if the booking is canceled or changed after it has been confirmed.
GUARANTEED DEPARTURE
- NGOC VIET CAMBO TRAVEL CO., LTD. guarantees departure posted on the website of NGOC VIET CAMBO TRAVEL CO., LTD.
- Tour information and departure dates in the guidebook and other printed materials are subject to change at any time and do not form part of the guarantee.
- The company website is the sole source from which the company will guarantee departures. A departure time is guaranteed only if the customer has confirmed booking for that departure time (registration must include a minimum of a deposit paid to be considered “confirmed”). . This guarantee will still be subject to Force Majeure.
- Tour information and departure dates in the guidebook and other printed materials are subject to change at any time and do not form part of the guarantee.
- The company website is the sole source from which the company will guarantee departures. A departure time is guaranteed only if the customer has confirmed booking for that departure time (registration must include a minimum of a deposit paid to be considered “confirmed”). . This guarantee will still be subject to Force Majeure.
CASES OF FORCE MAJEURE
NGOC VIET CAMBO TRAVEL COMPANY LIMITED is not responsible to customers for changes or cancellations due to objective and subjective reasons such as: Earthquakes, volcanoes, wind storms, wars, strikes, demonstrations, terrorism, political disorder..Solutions or compensation (if any) will depend on the relevant Service Provider.
NGOC VIET CAMBO TRAVEL COMPANY LIMITED is not responsible to customers for changes or cancellations due to objective and subjective reasons such as: Earthquakes, volcanoes, wind storms, wars, strikes, demonstrations, terrorism, political disorder..Solutions or compensation (if any) will depend on the relevant Service Provider.
PASSPORT
● Valid passport: Customers must have a valid passport to enter, depart and travel through each destination in the tour itinerary (passport must be valid for 6 months or more from the return date) .
● Valid passport: Customers must have a valid passport to enter, depart and travel through each destination in the tour itinerary (passport must be valid for 6 months or more from the return date) .
● Documents: Please note that "To expedite the issuance of clearance documents, all tour-related documents such as payment slips, tour schedules, invoices will be sent via email or will be on the website of NGOC VIET CAMBO TRAVEL COMPANY LIMITED, once the company has received full payment.
● Trip details: It is the customer's responsibility to access the website at least 72 hours before departure to ensure they have the most detailed trip information as minor changes may have occurred. since the tour profile was initially provided by the company.
TOUR PRICE
● All tour prices are made in Vietnam Dong (VND). Payments in other foreign currencies will be converted into Vietnam Dong (VND) at the current exchange rate.
● All tour prices are made in Vietnam Dong (VND). Payments in other foreign currencies will be converted into Vietnam Dong (VND) at the current exchange rate.
● The information and prices on this website are not 'live' and are updated from time to time. Every effort is made to ensure the accuracy of information and prices, but unfortunately occasionally errors do occur. In the event that a price is incorrect due to a system error, we are not bound by that price.
PAY
All tours or services must be paid in advance unless otherwise stated. We accept payment by Visa, MasterCard….
Please ensure that you have provided us with accurate credit card billing information. If you do not provide the correct credit or debit card billing address and/or cardholder information, ticket issuance may be delayed and total charges may increase. We reserve the right to cancel tickets after issuance if payment is refused or if you have provided incorrect credit card information. In addition, we also reserve the right to do random checks (including voter lists) to minimize credit card fraud.
All tours or services must be paid in advance unless otherwise stated. We accept payment by Visa, MasterCard….
Please ensure that you have provided us with accurate credit card billing information. If you do not provide the correct credit or debit card billing address and/or cardholder information, ticket issuance may be delayed and total charges may increase. We reserve the right to cancel tickets after issuance if payment is refused or if you have provided incorrect credit card information. In addition, we also reserve the right to do random checks (including voter lists) to minimize credit card fraud.
ISSUANCE OF PAYMENT VOUCHER
After payment, NGOC VIET CAMBO TRAVEL COMPANY LIMITED will send a confirmation/payment voucher via email or fax: this voucher must be printed as proof of purchase, and will be presented to the Service Provider. service.
All visitor information must be provided accurately at the time of registration.
All requests for amendments/additions must be sent via email to NGOC VIET CAMBO TRAVEL CO., LTD.
accepts no responsibility for any problems that may occur if you do not receive or read your confirmation/voucher carefully. In case you have not received the payment voucher, you need to notify NGOC VIET CAMBO TRAVEL CO., LTD. at least 72 hours before the scheduled service date.
SERVICE CANCELLATION AND REFUND PROCESS
Cancellation of all services by tour participants must be sent and received in writing: email or fax. NGOC VIET CAMBO TRAVEL COMPANY LIMITED does not accept requests to cancel services over the phone.
NGOC VIET CAMBO TRAVEL COMPANY LIMITED is not responsible for any service cancellation requests that have not been received and reconfirmed with you. In this case, service cancellation or tour cancellation fees will apply.
COMPLAINTS AND REMEDIES
If customers have complaints, please go to NGOC CAMBO TOURISM COMPANY LIMITED. First of all, the customer must notify the tour leader as soon as possible to remedy the complaint. If customers are not satisfied, they can contact the representative (sales) of Ngoc Viet TRANSPORTATION AND TOURISM SERVICES COMPANY LIMITED. on tour for a chance to fix that problem. If during the trip the customer is still not satisfied through those channels, the customer needs to send all complaints directly to NGOC VIET CAMBO TRAVEL CO., LTD. within 30 days from the end of the trip. The Company will not accept any responsibility for complaints received after this deadline.
If customers have complaints, please go to NGOC CAMBO TOURISM COMPANY LIMITED. First of all, the customer must notify the tour leader as soon as possible to remedy the complaint. If customers are not satisfied, they can contact the representative (sales) of Ngoc Viet TRANSPORTATION AND TOURISM SERVICES COMPANY LIMITED. on tour for a chance to fix that problem. If during the trip the customer is still not satisfied through those channels, the customer needs to send all complaints directly to NGOC VIET CAMBO TRAVEL CO., LTD. within 30 days from the end of the trip. The Company will not accept any responsibility for complaints received after this deadline.
PROMOTION
Tours/tour packages/products transacted using promotional codes cannot be canceled and are non-refundable.
Tours/tour packages/products transacted using promotional codes cannot be canceled and are non-refundable.
Furthermore, any discounts and bonus points posted on this website apply only to the NGOC VIET CAMBO TRAVEL CO., LTD website and may vary on other websites affiliated with NGOC VIET CAMBO LTD. CAMBO TOURISM
