• NV CAMBO TRAVEL CO., LTD

      Quality Branding

    Account and condition
    We will not accept any damages, losses, sums or fees arising from direct causes of products or services that do not originate from the services of NGOC VIET TOURISM COMPANY website. CAMBO
    Regulations for aircraft booking services
    - The user or person whose name is on the airline ticket needs to have all valid documents to work again by air such as: ID card, passport, visa to book the ticket. In case of consolidation of student tickets, the user or person whose name is on the ticket needs to have a valid student card.
    - The user is solely responsible for not having an entry visa and the prescribed process. It is the user's responsibility to find out information about visa requirements before making a booking.
    - The company does not dare to assume responsibility in case the booking cannot be made due to technical reasons (error of system GDS) or force majeure cases.
    - In charge of performing air transportation services belonging to airlines, the company does not commit responsibility in the specific cases below:
    • Any delays or changes to flights by the airline providing transportation services.
    • Quality of airline and related services (e.g. lost baggage).
    • Customers have purchased tickets but do not arrive during check-in time to board the flight.
    • The customer has purchased a ticket but does not use the ticket and does not travel according to the purchased ticket.
    • The customer has purchased a ticket but does not use the entire itinerary purchased on the ticket (for example, one-way travel for a round-trip ticket).
    • Customers are refused transportation due to not having all required personal documents (for example: no visa, fake visa, no passport, ID card, lack of necessary documents when traveling with minors).
    -All complaints related to the performance of the contract of carriage will be borne by the user directly with the Airlines. Complaints must be in accordance with the regulations of
    the airlines providing the service.
    - The company is not responsible for compensating users if the cause is determined to be due to force majeure circumstances.
    - The company is not responsible for the choice of flights by the user or the person named on the flight ticket.
    - In all cases, the maximum level of compensation that the company compensates the customer is equal to the Service Fee that the customer has paid.
     
    Instructions for booking tickets
    Instructions on how to book tickets via website Ngocvietcambo.com
    Step 1: The first thing is to determine your itinerary and flight date. If it is a round-trip ticket, please clearly determine the return date to avoid changes after purchasing the ticket.
    Step 2: Please visit the website: Ngocvietcambo.com and select the departure point and destination according to the selected itinerary, departure date and return date (if any), then click the search flight button
    Step 3: After all flights are displayed, you choose the appropriate flight by clicking to check the flight. You can click on Details to see the price including taxes and fees. If you choose a round-trip ticket, please select the return trip and then click "Continue"
    Step 4: Please fill in all passenger information according to the form. Note, please fill in your full name exactly as on your ID card (or Passport if applicable). Changes to passenger information after ticket issuance will incur fees or are not permitted. If you want to purchase additional checked baggage (in addition to carry-on baggage), you can
    check the box below your name.
    Please fill in the correct contact information. Please note that the phone number you provide will be contacted by the airline when the flight time or flight changes. Then please click "Continue"
    After filling in the passenger information, please fill in the contact information and select BOOK TICKETS
    Instructions for payment and ticket booking
    In order for the booker to check and issue tickets as soon as possible, please choose the following payment methods:
     
    Payment by bank transfer
    - If transferring money via Internet Banking, please write the Order Code or Contact Phone Number in the payment content.
    - If transferring money via ATM, after transferring, please call to notify us.
    - Call to confirm payment immediately after successful transfer.
    Pay  at Ngocviet.net's airline ticket office
    After successfully booking your tickets, you can go to the Ngocvietcambo.com office to pay and receive your tickets.
    Pay directly at the customer's address
    During the period from Monday to Saturday, staff will come to your address to deliver tickets & collect money. With the payment method at home, Ngocvietcambo.com staff will come to the address in the Contact Information section you registered in the previous step to deliver tickets and collect money.